Operations Lead

Operations Lead

By figmdUser / July 3, 2019

Operations Lead

Job Description Apply Now

Location: Pune

Reports to (job): Head-Operations

Purpose of Position:

  • Manage a Project with a team size from 20-30 members
  • Excellent interpersonal and communication skills
  • Good at multitasking
  • Excellent in conflict handling and escalation management
  • Ensure customer issues are resolved in a timely manner

Major Responsibilities:

  • Manage and/or provide day-to-day leadership to various technical and/or professional issues
  • Ensure Team adheres to prescribed Organization/Project specific policies and processes
  • Act as liaison from Operations Unit to Registry along with the Delivery Manager
  • Encourage creativity, risk-taking, and constant improvement
  • Involve in Service Improvements with the help of Operations Head/Competency Manager
  • Chair weekly meetings with the team Leads and review progress
  • Attend Daily Scrums with the individual teams on a rotational basis
  • Ensure documentation is up-to-date; assist in updating documentation where necessary
  • Recognize and celebrate team and team member accomplishments and exceptional performance
  • Build and update Knowledge Repository

Competencies:
General Skills:

  • Ability to guide and manage teams
  • Mentoring skills
  • Excellent verbal and written communication skills
  • Problem Solving & Decision Making capabilities
  • Adapting to changing demands and possess excellent time management skills

Technical/Domain Skills:

  • Knowledge and Skills in OOPs Concepts, SQL(StructuredQueryLanguage), Database, C# etc.
  • Working knowledge of Software Development Life-cycle
  • Understanding of ITIL

Education (Required):

  • BE-IT/CS, MCA/MCS/MCM, BCS/BCA
  • BE-IT, BE-CS, BSC+MSC, BCA+MCA

Work Experience (Required):

  • Health care Background highly preferred
  • 10+ years of work experience
  • Flexible in work timing, Require to attend calls in late hours (IST) time

Note: The Job Description is subject to change from time to time, as per the requirements of the Company and the            competencies/qualifications you may acquire in future.

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